Satisfaction Questionnaire

RECEPTION

Reservation *
 Simple and Fast Delayed and difficult
Baggage Service *
 Very bad Bad Good Very good
Check-in *
 Very bad Bad Good Very good
Check-out *
 Very bad Bad Good Very good

 

HOUSES / ROOMS

Cleaning *
 Very bad Bad Good Very good
Comfort *
 Very bad Bad Good Very good
Sleep Quality *
 Very bad Bad Good Very good
Lighting *
 Very bad Bad Good Very good

 

BAR

Breakfast
 Very bad Bad Good Very good
Environment
 Very bad Bad Good Very good
Variety of drinks
 Very bad Bad Good Very good
Meals
 Very bad Bad Good Very good
OTHER SERVICES

Laundry
 Very bad Bad Good Very good
Transfers
 Very bad Bad Good Very good
Maintenance
 Very bad Bad Good Very good

 

GENERAL ASPECTS OF HOTEL

Price quality ratio *
 Very bad Bad Good Very good
Attendance *
 Very bad Bad Good Very good
Security *
 Very bad Bad Good Very good
GLOBAL RATING *
 Very bad Bad Good Very good